77bb's Privacy Policy — Your Data, Our Responsibility

1. Introduction & Scope

This Privacy Policy ("Policy") has been prepared on behalf of the 77bb platform ("we", "our", "77bb"). This Policy describes how we collect, process, store, and protect your personal information when you use our website, create an account, play games, or interact with us in any way.

This Policy applies to users in Bangladesh, and we are committed to ensuring the privacy rights of every user. By continuing to use 77bb's services, you are considered to have agreed to the terms of this Policy.

2. What Information We Collect

We may collect information about you in various ways. The information collected is divided into the following categories:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID details (for age verification)
• Contact information: email address and mobile number
• Username and password provided at the time of account creation
• Financial transaction details: records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
• The content of your communications with our customer support team

2.2 Automatically Collected Information

• Device information: device type, operating system, browser version
• IP address and location data (country level only)
• Session data: login time, duration of activity, pages visited
• Gaming activity data: play history, bet amounts, win/loss records
• Data obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

To prevent fraud, verify identity, and ensure responsible gaming, we may verify necessary information from trusted third parties. This information is used solely for the stated purposes.

3. Purposes for Using Your Information

We use the collected information for the following purposes:

3.1 Service Operation & Improvement

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Accurately providing information related to bonuses and rewards
• Analyzing user experience to improve service quality
• Resolving technical issues and ensuring site security

3.2 Legal & Security Reasons

• Conducting necessary verification processes to prevent money laundering and fraud
• Verifying user age (minimum 21 years)
• Enforcing responsible gaming policies
• Resolving disputes and handling account-related complaints

3.3 Communication & Customer Support

• Sending important account notifications
• Sending transaction confirmation messages
• Responding to customer support requests
• Sending promotional information with your consent

4. Data Sharing & Disclosure

77bb does not sell your personal information to any third party. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and banking institutions), technology services, and security verification. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed as required by court orders, legal investigations, or valid requests from regulatory authorities. In such cases, we always operate within the bounds of the law.

4.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred, but the protections of this Policy will continue to apply and you will be notified in advance.

5. Cookies & Tracking Technologies

Our platform uses various types of cookies and similar technologies. These help improve your browsing experience, remember your preferences, and maintain service quality.

5.1 Types of Cookies

• Essential Cookies: Required for basic site functionality, such as maintaining login sessions
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Used to understand site usage patterns, which helps improve our services
• Security Cookies: Used to detect and prevent fraudulent activity

You can control cookies through your browser settings. However, disabling essential cookies may limit some site functionality.

6. Data Security & Protection

77bb applies industry-standard security measures to protect your information. Key components of our security framework:

• SSL Encryption: All data sent to and received from our site is secured via SSL/TLS technology
• Data Encryption: Sensitive stored information is kept in encrypted form
• Access Controls: Through strict access management, only authorized personnel can view the necessary information
• Security Monitoring: 24/7 system monitoring is conducted to detect unusual activity
• Security Audits: Third-party security assessments are conducted at regular intervals

However, no method of transmitting information over the internet can be guaranteed completely secure. We strive to provide the highest level of protection, but you are also responsible for keeping your password and account information confidential.

7. Data Retention Period

We retain your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account information is retained for the entire duration that the account remains active
• Financial transaction records are kept for an extended period to meet legal requirements and facilitate dispute resolution
• After an account is closed, certain information may be retained for a defined period for legal, regulatory, and security reasons
• Marketing communication data is retained until you withdraw your consent

Once the retention period ends, data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you can request that it be corrected. This can be done directly through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations, ongoing transactions, or disputes.

8.4 Right to Object to Processing

You may request at any time to stop receiving marketing communications. This objection does not apply to processing that is necessary for core service operations.

8.5 Right to Data Portability

You may request the information you have provided to us in a structured, commonly usable format.

9. Protection of Children & Minors

77bb strictly prohibits use by anyone under the age of 21. We do not knowingly collect any personal information from anyone under 21. We reserve the right to immediately suspend any account suspected of belonging to a minor.

If you become aware that a minor is using our platform, please notify us immediately at [email protected].

10. Third-Party Sites & Services

Our platform may contain links to third-party sites. 77bb is not responsible for the privacy practices of these external sites. We advise you to read the privacy policy of any external site before visiting it.

For transactions involving payment gateways (such as bKash, Nagad, Rocket, Upay), the respective provider's own privacy policy also applies.

11. International Data Transfers

Your information may be processed outside of Bangladesh to support our technical infrastructure. In such cases, we ensure that the receiving party adheres to adequate data protection standards and that your information is protected at a level equivalent to this Policy.

12. Changes to This Policy

77bb reserves the right to update this Privacy Policy at any time. If changes are made, the updated version will be published on this page and the "Last Updated" date at the top will change.

For significant changes, we will notify you in advance via email or an on-site notification. Continued use of the platform after changes have been made will be considered as your agreement to the new policy.

If you do not agree with the updated policy, please contact us to close your account.

13. Responsible Gaming & Data Use

77bb is committed to responsible gaming. Toward this goal, we may use data about your gaming activity to identify potentially problematic behavior and provide support where needed.

If you wish to limit your gaming activity or take a temporary break, our customer support team will assist you. To learn more about responsible gaming, visit our Responsible Gaming page.